Prepare for printing     
Networkpro Management Consulting

 Contact data
StreetMaurer Lange Gasse 69 
ZIP, City, Region 1230 - Wien (Vienna) 
EmailSend Email
 Contact person

Mag., CMC Michael Scarimbolo
 Employees (Total)
Total: 1-10  number of researches: 1

 Central aim of organisation
Measuring usability and customer-orientation of commercial websites

 Briefly describe your organisation
Our main product is Mystery Surfer. The aim of Mystery Surfer is to measure how far a website meets the criteria which may be deciding factors in a purchasing decision. Customer-orientation and the added value of websites, plus compliance with statutory obligations to provide information are surveyed and documented using industry-specific programmes, from the point of view of average Internet users, based on objective assessment criteria. The Mystery Programme covers 3 areas of activity: contract and independent surveys, setting up databases and know-how transfer, covering issues exclusively relevant to SMEs and related to customer satisfaction, customer orientation and the associated organisational, IT and communications measures required. The information and data on Mystery Surfer Programme databases provides help on orientation, decisionmaking principles and comparison options for companies, consultants and economic policy and economic development agencies.

 Core Competency


 ICT sectors:
   - E-Commerce     
   - Databases, Database Management     
   - Knowledge Management     
   - E-Publishing, Digital Content     
   - Usability Engineering     
 RTD Experiences & Publications

 Austrian Research and Development Projects
  Coordinator  Partner 
Cooperative Projects

 Inserted / Updated
2004-10-06 / 2009-09-16